Job Title: Property Management Support Specialist at The Annex

Why work at MCCAC?

Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable and affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs. MCCAC’s mission is to build a better future for our community through partnership and equity-centered programs that prevent and eliminate poverty and houselessness. MCCAC housing assistance programs promote stability and racial equity through advocacy, empowerment, financial and tenant education, employment and skill building, and coordination of support and services which enable households to improve their economic and housing stability.

Job Purpose:

MCCAC’s On-Site Property Management Support Specialist plays a key role in working to promote stabilization and safety for guests of MCCAC’s “Annex”. The Annex is a transitional shelter and housing site in The Dalles focused on supporting houseless people to achieve the self-sufficiency necessary to secure permanent housing and stabilize their long-term situation. On-Site Property Management Supports also ensure guests’ units, and the site remains clean, tidy, and well-maintained overall. In coordination with the Regional Shelter Operations Manager, they address groundskeeping, maintenance, and supply needs. They clean and prepare shared spaces at The Annex, including for the upcoming day’s events, such as group sessions. They also provide regular support to the Regional Shelter Operations Manager by conducting data entry, program compliance, logistical, and deep cleaning activities each time a new guest moves in or out of a unit.

Duties, Tasks, and Responsibilities:

During each shift, On-Site Property Management Support Specialist:

• Conduct wellness checks (health and safety inspections) of each guest’s unit and address issues identified during inspections if needed, including by following defined procedures if guest guidelines have been broken

• Complete perimeter walk around the entire site and pick up/dispose of trash or other litter as necessary; also assess exterior of buildings for maintenance issues, vandalism, etc. 

• Complete daily cleaning and tidying activities such as dumping trash bins and replacing bags, sanitizing, vacuuming, and tidying shared office and lounge spaces, and maintaining heat sanitation machines. Also includes setting up shared spaces for any group activities scheduled to take place in the upcoming day.

• Submit maintenance requests, in consultation with the Regional Shelter Operations Manager and other MCCAC staff designated to handle facilities matters.

• Conduct data entry and other program compliance activities as requested, and assist Regional Shelter Operations Manager with logistical and deep cleaning activities if a guest is moving in or out of a unit

• Attend weekly Annex staff/Multi-Disciplinary Team Meetings to coordinate services/support for guests

• Office support for front desk greeting – connecting clients with the right person

• Reviewing rules and guest agreements with new residents

• Respond promptly to calls and follow crisis response protocols to address emergencies or other incidents on-site

• Report any on-site incidents to the Regional Shelter Operations Manager within 24 hours following MCCAC internal procedures.

Knowledge, Skills, and Abilities:

• Skills, knowledge and demonstrated abilities in areas of emergency shelter services, housing services, street outreach, client advocacy, equity and racial justice, and/or homeless services delivery

• Strong critical thinking skills and superior judgment in complex scenarios

• Good oral and written communication skills

• Organized, accurate and concise with attention to detail

• Well-developed problem-solving skills

• Proficiency in Microsoft Office platforms and ability/willingness to use other technological platforms for data, documentation, scheduling, and virtual meeting purposes

• Personal traits include patience, tolerance, caring, maturity, and understanding

• Bilingual in English/Spanish a plus (see info below about additional compensation for bilingual candidates)

Qualifications:

• Minimum of High School diploma or GED equivalent required

• Experience working in homeless or social service programs, and/or lived experience navigating such programs

• Must have basic working knowledge of Microsoft Office computer programs (Outlook and Word), and Smartsheet experience is a plus

Position Details:

• This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the individual to lift 50 pounds

• The duties outlined in this job description are not all inclusive and additional duties and tasks may be assigned

• MCCAC is an equal employment opportunity provider

• Location: The Dalles, Oregon

• Fair Labor Standards Classification: Full-time (40 hours/week), non-exempt

• Reports to: Regional Shelter Operations Manager

• Shift schedules: Shifts range from 8am to 8pm, and may include weekend days

• Compensation:
  Pay range is $20.00–$22.00/hour depending on experience.
  
  

To Apply

Email resume and cover letter to Michelle Fernandez at mfernandez@mccac.com Priority deadline Monday, May 16th, 2025