FAQs

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Myself or a friend are struggling to pay rent, can you help me not get evicted?

The short answer is yes, sometimes. Eligibility requirements for this program vary from grant to grant, as well as the amount and length of time we are able to assist a particular household. These funds are not always available due to grant funding and vary depending on the time of year, but we help as many people as we possibly can, visit our Housing Assitance page to learn about requirements and application steps.

Myself or a friend are struggling to pay utilities and the provider going to disconnect us, can you help us pay for utilities?

We offer a variety of energy assistance programs designed to assist families who have low incomes with utility and heating fuel bills. Eligible families can receive benefits paid toward their heating bill, including natural gas, electricity, wood, propane, and oil costs. We also have programs that can cover water, sewer, or garbage, depending on grant availability.
Learn about eligibility and how to apply on our Energy and Utility Assistance Page

Myself or someone I know is experiencing houselessness and in need of shelter?

If we have the capacity to put a roof over your head to get you back into permanent housing, we’ll put it there. Assistance through one of MCCAC’s houseless programs varies from program to program. Assistance also depends on if there is sufficient capacity available in any of these grants to help address your current houseless situation. Houseless programs can assist with anything from providing a shelter, helping you get back on your feet, and resources to help you get into permanent housing. Learn more about our Houseless Assistance programs here

Can you help me or someone I know get into permamant or transition housing?

Our housing programs have limited capacity, coupled with a high volume of people needing assistance. Get in contact if you’re looking for a transition into permanent housing via our Houseless Assistance page and we’ll do everything we can to help you.

My utility bills are very high, can you help me reduce them?

Our weatherization programs work with landlords and homeowners to better insulate and prepare their homes for weather extremes as well as energy reduction, visit our Weatherization page to learn more and apply online.

I’m a Veteran without housing, can you help me get a roof over my head?

If we can, we will. Our veteran’s housing facility located in The Dalles often has a lengthy list of applicants, but not always, Visit our Veteran’s Housing Assistance page or get in touch to find out more.

I know a person that’s in need of these services, what should I do?

Give them our phone number or have them apply online, we’ll be happy to connect with them and get them some assistance.

I filled out a form online, what do I do next?

If you have completed one of our online forms via PDFfiller and followed the process all the way to the end, the team have received your information and will contact you shortly, if you have not heard from them after more than 14 days or you’re in a crisis situation, please contact us.

I scheduled an appointment and need to change/cancel it?

If you’re needing to change or cancel your scheduled appointment, please go to your confirmation email, there you will find buttons giving you instant access to change or canceling your appointment.

I’m struggling to upload documents, can I drop copies off at your office?

Yes, If you’re struggling with the upload system or for any reason need to drop off completed forms, eligibility, or identification documents, you’re welcome to drop them off at the office you’ve been working with, please be sure to put them in an envelope with the head of household’s name on it, making it easy for us to locate and put them in your file.