Deputy Regional Shelter Manager

Job Title: Deputy Regional Shelter Manager

Reports To: Regional Shelter Manager

FLSA: Exempt

Location: Onsite, Full-Time

Why work at MCCAC?

Mid-Columbia Community Action Council (MCCAC), located in the heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable and affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs. MCCAC envisions a thriving community where our friends and neighbors have opportunities to be successful and thrive.

Summary:

The Deputy Regional Shelter Operations Manager supports day-to-day operations, guest services, and community engagement at MCCAC's Gloria Center, The Annex, and the Hood River Shelter. This role focuses on promoting stabilization, safety, and transitioning houseless individuals to permanent housing. Responsibilities include coordinating staff activities, scheduling, serving as an on-call emergency contact, and directly collaborating with guests to provide peer support, resource navigation, and housing casework. Building trusted relationships with guests is crucial for positively representing the agency and supporting guests in securing permanent housing after their stay at a MCCAC shelter unit.

Essential Duties and Responsibilities:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Operations & Administration – General (35%)

· Work shifts at The Annex and emergency shelters as needed.

· Follow crisis protocols and accurately document incidents.

· Implement CDC and health guidelines to ensure safety.

· Oversee supplies, meal coordination, and scheduled activities.

· Support guest meetings and assist Shelter Operations Manager.

· Liaise with local businesses regarding guest-related concerns.

· Lead emergency responses in the absence of the Operations Manager.

· Act as lead for emergency shelter operations.

· Assist with hiring and supervision of Hood River Shelter staff.

Gloria Center Operations (25%)

· Work shifts and enforce health, safety, and crisis protocols.

· Conduct unit inspections and manage site logistics.

· Serve as on-call emergency contact when needed.

· Lead emergency shelter activations and staff responses.

· Support seasonal hiring and staff oversight.

· Facilitate bi-weekly client meetings and oversee case management.

· Lead operations during severe weather shelter activations.

The Annex Operations (10%)

· Support daily operations, crisis response, and inspections.

· Manage supplies, meals, and activity coordination.

· Coordinate staff schedules and professional development.

· Act as primary emergency contact on-site.

Supportive Services & Casework (20%)

· Build supportive, trauma-informed relationships with guests.

· Conduct housing casework and assist with housing plans.

· Connect clients to community resources and culturally responsive services.

· Facilitate Rent Well classes and employment support.

Community Relations & Compliance (10%)

· Maintain positive relationships with guests, landlords, and community partners.

· Represent MCCAC and advocate for guest housing needs.

· Enter and manage client data in HMIS and case platforms.

· Ensure compliance with grant reporting and funding requirements.

Qualifications & Skills:

· Ability to manage a team and coordinate staff schedules effectively.

· Knowledge of best practices in non-congregate shelter operations.

· Demonstrated abilities in emergency shelter services, housing services, street outreach, client advocacy, equity and racial justice, and/or homeless services delivery.

· Certification as a Traditional Health Worker (Peer, Community Health Worker) preferred or willingness to obtain.

· Organized, accurate and concise with attention to detail

· Proficiency in Microsoft Office and ability to adapt to new technological platforms.

· Well-developed team-building and problem-solving skills.

· Strong understanding of crisis management and health protocols.

· Effective communication skills and ability to build rapport with diverse populations.

· Commitment to equity, racial justice, and culturally responsive service delivery.

· Cultural competency and experience working with diverse partners.

· Commitment to MCCAC’s equity-centered practices.

· Demonstrated ability to support culturally responsive organizations and individuals with lived experience of houselessness or poverty.

· Ability to travel. Infrequent overnight and out-of-area travel for training opportunities and conferences. Frequent local travel within MCCAC’s service area.

· Valid driver’s license and current insurance required.

Education & Experience:

· Minimum of a High School diploma or GED equivalent.

· Experience in homeless shelter management and operations.

· Experience supervising a team preferred.

· Experience working in homeless or social service programs, and/or lived experience navigating such programs (including mental health, substance abuse, parent of a child with unique needs, physical or mental disability, culturally specific community resources)

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

· Leadership – Leads by example with integrity and accountability. Builds trust, supports team development, and fosters a collaborative, inclusive work environment. Effectively communicates direction, manages change, and motivates others to achieve shared goals.

· Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

· Internal Customer Service - Responds promptly to customer needs; Solicits feedback to improve service; Responds to requests for service and assistance; Meets commitments.

· Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

· Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

· Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

· Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

· Change Management – Works with the team to help develop workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

· Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.

· Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

· Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.

· Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

· Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.

· Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

· Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.

· Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

· Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.

· Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

· Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is frequently required to kneel, bend, stoop, sit, use hands to finger, handle, or feel, talk and listen and must regularly stand and walk

· The employee regularly lifts up to 25 lbs.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· The noise level in the work environment is usually moderate, similar to that of a busy office

· This position may be exposed to the outdoors for short periods of time during varying temperatures.

Application deadline: Open until filled

Starting salary: $60,000/year

How to apply: Please send a resume and cover letter to mfernandez@mccac.com.