
Strategic Plan 2025-2030
Vision
We envision a bright, equitable, and dignified future for our community and our organization where our community thrives, our partnerships expand and deepen our impact and our staff are empowered and supported to do their best work.
Mission
Our mission is to build a better future for our community through partnership and equity-centered programs that prevent and eliminate poverty and houselessness.
Values
• Equity
• Compassion
• Collaboration
• Community
• Respect
By providing direction and accountability, a strategic plan helps nonprofits respond effectively to community needs, adapt to changes, and make meaningful progress toward their mission.
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A strategic plan for a nonprofit organization is a roadmap that outlines the organization’s goals, priorities, and actions over a defined period, typically three to five years. It serves as a guide for decision-making, resource allocation, and daily operations, ensuring that all efforts align with the organization’s mission and vision.
The strategic planning process involves gathering input from staff, board members, community partners, and, most importantly, the people the organization serves. This feedback helps identify the organization’s strengths, weaknesses, opportunities, and challenges, shaping the plan's direction.
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Mission, Vision, and Values: Clear statements that define why the organization exists, what it aims to achieve, and the principles that guide its work.
Goals and Objectives: High-level goals that align with the mission, along with specific, measurable objectives that outline what success looks like.
Strategies and Actions: Concrete steps the organization will take to reach its goals, including initiatives, programs, partnerships, and other activities.
Evaluation Metrics: Criteria for tracking progress and measuring success, often through key performance indicators (KPIs), regular assessments, and stakeholder feedback.
Implementation Plan: A detailed outline of how the strategy will be executed, including timelines, assigned roles, and required resources.

Summary of the Process
Weaving Our Web (WOW) facilitated MCCAC’s strategic planning focusing on equity, compassion, and community engagement. The process was divided into four stages:
Phase 1: Data Collection & Analysis:
Reviewed documents, analyzed local data, and conducted surveys among staff and clients to understand community needs and establish a data-driven foundation.
Emphasized equity by ensuring data highlighted issues of access.
Phase 2: Community Engagement:
Organized listening sessions with clients and community partners, interviewed staff, and hosted planning sessions to gather diverse perspectives.
Ensured inclusivity, particularly for marginalized groups, in all engagements.
Phase 3: Strategic Planning Sessions:
Analyzed data and feedback to develop strategic goals, with a strong emphasis on equity and dismantling barriers.
Phase 4: Plan Development:
Incorporated feedback from staff, board members, and a workgroup of individuals with lived experience to refine and finalize the strategic plan, ensuring it aligns with MCCAC’s mission and priorities.
Throughout, WOW maintained a collaborative approach that reflected MCCAC’s community needs and strengths, building on staff dedication and leadership.

Strategic Plan
Strategic Plan
Our Strategic Plan: Rooted in equity. Focused on stability. Building a stronger future for our communities.
In 2024, Mid Columbia Community Action Council engaged its board, staff, and community in an extensive strategic planning process, which resulted in a five-year strategic plan focusing on three main areas.
““We’re all in this together to solve the challenges that face our community.””
GOAL AREAS
1. Strengthening Our Organization: We’re building internal systems and supports to better serve our community.
2. Advancing Equity and Language Access: We are committed to justice, equity, and accessibility at every level.
3. Supporting Housing Stability: We’re strengthening and expanding housing-related services to address community needs.
Focus Area 1:
Strengthening Our Organization
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Goal 1: Build Stronger Systems to Support Growth
MCCAC is growing—and we’re strengthening our internal operations to keep up. We’re expanding our finance and operations teams, updating key procedures, and improving training to ensure we run smoothly and responsibly. This will help us better manage grants, contracts, and services while supporting transparency and accountability.
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Goal 2: Support Our Staff to Thrive
We’re committed to being a great place to work. That means hiring equitably, creating strong onboarding and training systems, and providing ongoing support. We’re also building a workplace culture rooted in wellness, compassion, and teamwork—because our staff’s success is key to our mission.
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Goal 3: Improve Communication and Leadership
We’re working to make communication easier—both inside the organization and with our community partners. And we’re providing managers with the tools and training they need to lead with equity, consistency, and care.
Focus Area 2:
Advancing Equity and Language Access
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Goal 1: Deepen Our Commitment to Equity and Inclusion
MCCAC is creating a more just and inclusive organization. We’re investing in equity-focused staff training, building a strong internal culture, and integrating equity into everything we do—from job descriptions to service delivery.
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Goal 2: Navigate Conflict with Care
We’re developing shared values and tools to handle conflict in a way that strengthens relationships and builds trust across our team.
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Goal 3: Expand Language Access
Everyone deserves to access services in a language they understand. We’re working to ensure our materials, staff, and systems can meet the language needs of our diverse community.
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Goal 4: Build a More Representative Board
We aim to ensure our board reflects the communities we serve and is equipped to lead with equity and purpose.
Focus Area 3:
Ensuring Strong Programs and Services
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Goal 1: Address Houselessness and Promote Housing Stability
We’re deepening partnerships, expanding services, and advocating for long-term solutions to housing challenges in our region. This includes securing shelter space, improving landlord engagement, and providing consistent housing support across all our programs.
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Goal 2: Provide Consistent, High-Quality Services
From utility assistance to emergency shelter to case management, we’re strengthening our service delivery to ensure people receive the help they need, when they need it.

Moving forward…
As MCCAC begins implementing its strategic plan, the focus will shift to turning goals into actionable steps that foster growth, equity, and operational excellence.
Next Steps for MCCAC:
Implementation Launch: Initial actions will center on building staff capacity, streamlining processes, and strengthening internal systems. Designated staff members will oversee each strategic goal, ensuring accountability and progress.
Resource Alignment: Financial, human, and material resources will be directed toward strategic priorities, including securing funding and enhancing staff skills.
Capacity Building: Investment in staff training, equity-focused development, and leadership support will be key to creating an inclusive workplace culture.
Implementation & Evaluation:
Digital Tools: MCCAC will use platforms like Microsoft Teams and Planner for task management and progress tracking, with regular check-ins to maintain momentum and adjust as needed.
Continuous Feedback: Ongoing feedback from staff, clients, and partners will inform refinements to ensure services meet community needs.
Measuring Success: Quarterly reviews will track progress through key performance indicators (KPIs) tied to strategic goals like client satisfaction, funding growth, and staff retention.
Annual Review: A yearly evaluation will assess progress, identify gaps, and adjust strategies to keep the plan relevant and effective.
This approach positions MCCAC to drive sustainable impact, enhance community relationships, and further its mission to prevent and eliminate poverty and houselessness.
Contact us!
The Dalles
The Gloria Center 2505 W 7th St
Tel: (541) 298-5131 Ext. 200
General Email: info@mccac.com
Energy Email: energy@mccac.com
Housing Email: housing@mccac.com
Shelter Email: shelter@mccac.com
Hood River
606 State St, Suite 1B, Hood River, OR 97031
Tel: (541) 298-5131 Ext. 310
Email: hr@mccac.com