Hood River Shelter Stabilization Staff

Job Title: Hood River Shelter Stabilization Staff

Reports To: Regional Shelter Manager

FLSA: Non-Exempt

Location: Onsite, Variable Schedule from 8am – 8pm (may include weekends)

Why work at MCCAC?

Mid-Columbia Community Action Council (MCCAC), located in the heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable and affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs. MCCAC envisions a thriving community where our friends and neighbors have opportunities to be successful and thrive.

Summary:

Shelter Staff promote stabilization and safety for clients. They maintain the Pallet Shelter Site, support clients in following guidelines, and collaborate with them on housing planning for a transition to permanent housing. This involves partnering with outreach and housing service providers, culturally specific organizations, and community-based organizations to ensure that those experiencing houselessness access needed resources provided by MCCAC and community partners.

Essential Duties and Responsibilities:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

· Intake clients into Shelter as needed and support shelter clients in following client agreements.

· Follow crisis response protocols and document incidents.

· Maintain knowledge of and practice current CDC and other health authority guidelines to ensure the health and safety of shelter.

Assist with daily health and safety inspections of Pallet Units.

· Provide access to basic needs resources and direct participants to case manager when necessary.

· Coordinate services and/or provide serve to Black, Indigenous, People of Color and LGBTQ+ community members through partnerships with culturally specific organizations and other organizations providing services specific to these community members.

· Utilize Harm Reduction, Trauma Informed Care, Rapid Rehousing and Housing First approaches to serve diverse clients.

· Assist in connecting clients with employment related resources.

· Clean and maintain restrooms, showers, and laundry room as needed.

· Enter client-specific data into the Homeless Management Information System (HMIS) and provide timely incident reports to the Regional Shelter Director within 24 hours.

· Collaboration with community partners, such as Police, EMTs, and probation officers.

Qualifications & Skills:

· Knowledge of emergency shelter services, housing services, client advocacy, equity and racial justice, homeless service delivery and knowledge of associated barriers.

· Familiar with de-escalation techniques to effectively respond to crisis situations.

· Excellent oral and written communication skills.

· Profiency in Microsoft Office platforms. Homeless Management Information System (HMIS) experience a plus

· Ability to be reliable with good attendance.

· Excellent team building and problem-solving skills.

· Bilingual a plus

Education & Experience:

· Minimum of High School diploma or GED equivalent required.

· Lived experience and/or experience in houseless or social service program delivery.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

· Internal Customer Service - Responds promptly to customer needs; Solicits feedback to improve service; Responds to requests for service and assistance; Meets commitments.

· Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

· Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

· Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.

· Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

· Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.

· Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.

· Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

· Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is frequently required to kneel, stoop, bend, sit, use hands to finger, handle, or feel, talk and listen and must regularly stand and walk

· The employee regularly lifts up to 25 lbs and occasionally up to 50 lbs.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· The noise level in the work environment is usually moderate, similar to that of a busy office

· This position may be exposed to the outdoors for short periods of time during varying temperatures.

Application deadline: Open until filled

Starting pay: $20.80/hr

How to apply: Please have candidates send a resume and cover letter to mfernandez@mccac.com.