Job Title: Services Assessment & Prioritization Coordinator

Why work at MCCAC?

Mid-Columbia Community Action Council (MCCAC), located in the heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable and affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs. MCCAC envisions a thriving community where our friends and neighbors have opportunities to be successful and thrive.

Summary:

The Services Assessment and Prioritization Coordinator acts as the central coordinator for client intake, eligibility assessment, and service prioritization across MCCAC’s housing and support programs. This role ensures equitable access to services, coordinates the region’s Housing Stabilization Priority List, and facilitates both internal and external case conferencing. It requires exceptional organizational skills, deep knowledge of homeless services systems, and the ability to manage multiple priorities and projects while maintaining high-quality client and data outcomes

Key Responsibilities:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Direct Client Services (Approx. 50%)

· Conduct initial intake and eligibility screenings for clients seeking housing stabilization, shelter, or support services.

· Conduct comprehensive Coordinated Entry assessments and ensure timely placement on the Housing Stabilization Priority List.

· Provide informal diversion and resource referrals when appropriate.

· Maintain front desk coverage at the Gloria Center (5–10 hours/week), respond to client inquiries, and coordinate scheduling to prevent service bottlenecks.

· Translate and assist during client appointments as needed, especially for Spanish-speaking clients.

Program & Partner Coordination (Approx. 35%)

· Lead and facilitate bi-monthly or more frequent case conferencing meetings with MCCAC staff and external partners.

· Collaborate with MCCAC caseworkers and program managers to ensure client follow-through and referral placement.

· Serve as the primary point of contact for digital referral platforms and coordinated entry workflows.

· Lead community-facing projects (e.g., 100-Day Challenge, Coordinated Entry Trainings).

· Contribute to hiring panel interviews and team onboarding for related staff roles.

Data and System Workflow Management (Approx. 15%)

· Ensure timely and accurate data entry in the Homelessness Management Information System (HMIS) and other digital referral platforms.

· Design, document, and train staff and partners on coordinated system workflows.

· Support data quality initiatives and reporting needs in collaboration with leadership.

Education & Experience:

• High school diploma or GED required; degree in Public Administration, Social Work, Data Science, or related field preferred.

• At least 2 years of experience working in homeless or social service programs

Knowledge & Skills:

To perform the job successfully, an individual should demonstrate the following competencies:

· Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

· Project Management – Assists in developing project plans; Provides processes and procedures to help coordinate projects; Communicates changes and progress.

· Internal Customer Service - Responds promptly to customer needs; Solicits feedback to improve service; Responds to requests for service and assistance; Meets commitments.

· Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

· Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

· Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

· Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

· Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.

· Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.

· Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

· Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

· Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Hourly and Benefits Information

Hourly: $25.75

• Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation and sick leave.

Position Details:

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to kneel, bend, stoop, sit, use hands to finger, handle, or feel, talk and listen and must regularly stand and walk

• The employee regularly lifts up to 25 lbs.

Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate, similar to that of a busy office

• This position may be exposed to the outdoors for short periods of time during varying temperatures.

How to Apply

Interested applicants please submit resume and cover letter to Michelle Fernandez at mfernandez@mccac.com.