Annex Property Management Support Specialist
Job Title: Annex Property Management Support Specialist
Why work at MCCAC?
Mid-Columbia Community Action Council (MCCAC), located in the heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable and affordable housing. This is accomplished through our housing and energy/utility payment assistance programs. MCCAC envisions a thriving community where our friends and neighbors have opportunities to be successful and thrive.
Reports To: Regional Shelter Operations Manager
FLSA: Non-Exempt
Location/Schedule: On-site, Variable schedule, 8am – 8pm (may include weekend days)
Summary:
The On-Site Property Management Support Specialist helps promote safety and stability for guests at The Annex, a transitional shelter. This role supports daily upkeep of guest units and shared spaces, prepares for group activities, and assists with maintenance, groundskeeping, and supply needs. They also help with move-in/move-out processes, deep cleaning, data entry, and compliance tasks. Working closely with the Regional Shelter Operations Manager, they help ensure the site is well-maintained, welcoming, and runs smoothly for both guests and staff.
Essential Duties and Responsibilities:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Build positive relationships with residents and provide a welcoming, supportive environment. Address concerns with empathy while enforcing shelter rules and guest agreements. Offer crisis intervention and de-escalation using trauma-informed care practices.
Conduct wellness checks of guest units, support move-in/move-out processes (including orientations, deep cleaning, and laundry), and assist with daily needs such as bedding and meals.
Maintain a clean, organized, and safe facility through daily cleaning of shared spaces, regular room checks, perimeter walks, and upkeep of sanitation equipment.
Monitor guest compliance with curfews and policies; submit maintenance requests and assess property for damage, litter, or safety issues.
Assist with logistical tasks including front desk coverage, room preparation for group activities, and restocking supplies.
Follow all emergency and crisis response procedures, including fire safety and incident protocols. Monitor security cameras and report safety or policy concerns promptly.
Maintain maintenance and inspection schedules.
Respond to maintenance requests as soon as possible including investigating the issue, resolving or determining when outside vendor resources are required.
Complete accurate documentation of incidents, resident interactions, and facility issues; support data entry and other compliance tasks as assigned.
Participate in team meetings and multi-disciplinary case coordination. Maintain open, respectful communication with coworkers and community partners. Uphold confidentiality and professional boundaries in all interactions.
Qualifications & Skills:
Skills, knowledge and demonstrated abilities in areas of emergency shelter services, housing services, street outreach, client advocacy, equity and racial justice, and/or homeless services delivery.
Strong critical thinking skills and superior judgment in complex scenarios.
Good oral and written communication skills.
Organized, accurate, and concise with attention to detail.
Well-developed problem-solving skills.
Proficiency in Microsoft Office platforms (Outlook and Word), Smartsheet is a plus.
Ability/willingness to use other technological platforms for data, documentation, scheduling, and virtual meeting purposes.
Personal traits include patience, tolerance, caring, maturity, and understanding
Bilingual in English/Spanish a plus.
Education and Experience:
Minimum of High School diploma or GED equivalent required
Experience working in homeless or social service programs, and/or lived experience navigating such programs.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Internal Customer Service - Responds promptly to client needs; Solicits feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to kneel, stoop, bend, sit, use hands to finger, handle, or feel, talk and listen and must regularly stand and walk.
The employee regularly lifts up to 30 lbs. and occasionally up to 50 lbs.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate, similar to that of a busy office.
This position may be exposed to the outdoors for short periods of time during varying temperatures.
Application deadline: Open until filled
Starting pay: $21.00 per hour
How to apply: Please send a resume and cover letter to mfernandez@mccac.com.
